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What can we help?

How Do I Make A Purchase?

Shopping at Pernia’s Pop-Up Shop is easy:

  • If you know what you are looking for, use the CLOTHING, BEAUTY, BAGS, and ACCESSORIES links. You can also shop by browsing directly by designer.
  • Once you have found an item, select your size and click on the ‘ADD TO SHOPPING BAG’ button underneath each item.
  • Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page. You can use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.
  • Click on ‘PROCEED TO PURCHASE’ to complete your order.
Do I need to set up an account to place an order?

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you’ll be able to enjoy the following benefits through your Pernia’s Pop-Up Shop account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book and email preferences
  • To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.
I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page

Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Does Shopxoe ship to multiple addresses?

Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact info@shopxoe.com for assistance.

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

Where is my order?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Shopxoe is not responsible for any delays caused by destination customs clearance processes.Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from Shopxoe to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

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